About horan mirzad
2014 - 2018
MANIT(Maulana Azad National Institute of Technology)
Computer science and engineering
2011 - 2020
Serving as the first point of contact for customers seeking technical assistance over the phone or email. Performing remote troubleshooting through diagnostic techniques and pertinent questions The best solution based on the issue and details provided by customers, Provide accurate information on IT products or services Record events and problems and their resolution in logs. Support the data management unit in maintaining organizational data efficiently Compile the collected data in an easy-to-understand Format and data enter.
2017 - 2020
Internship EDUSKILL for CCNA (Cisco Certified Network Associate) routing and switching. Routing Protocol (RIP, EIGRP, OSPF, BGP “IBGP, EBGP”), Routed Protocol (TCP/IP) Configure, maintain and troubleshoot Cisco routers and Switches EIGRP Optimization: fast convergence, route filtering and summarization Layer 2 technologies: switching, with VLAN, STP, Ether channel and trunking Configure and maintain converged traffic such as voice and video IPv6 addressing, interoperation with IPv4, and troubleshooting Configuration for teleworkers, including cable, DSL, Frame Relay and VPN WAN leyer2 technologies (ATM, x.25, frame relay, ppp) Monitor network performance and isolate failures.
2018 - 2019
Installation and maintenance of computer system. Configuration hardware and software (printer, switch and router). Assist with IT Officer in network and security management. Assist with IT Officer in data storage architecture. Assist with IT Officer in procurement and implementation of new servers, technology, etc. Assist with IT Officer in systems development Provide user level technical support for end users, computer, printers, etc. Provide user level training on daily applications used, including, but not limited to: MS Word, MS Excel, MS Outlook, MS Publisher, and other basic computer related skills. Assist with end user system updates and monitoring. Including: Patch management, spyware removal and testing, virus checking, ensuring backup of data files, etc. Assist with user management. (Adding and deleting users from AD, working with emails, etc.) Monitor printers, copiers, and fax machines to make sure they are working properly and getting regular maintenance. Creating ODK forms and uploading installing for Kabul Districts and Skedio easy vector Drawing.
2019 - Present
The trainer and assist her. Replace trainer in her absence. Grading tests assignments, sending them on time to trainer for preparing report. Developing teaching material Create practical exercises to reinforce teaching concept Assisting students coursework and providing individual tutoring as needed to achieve 70% Assist to implementing projects of students ref Working individually with girls who are weak or absent to recover the missing topic. Completing administrative tasks such as organizing the documents and ensuring computer working Accept any other responsibility given by trainer regarding coding class Submission of soft and hard data to office.